We are looking for a Call Center Support Manager to lead and optimize our customer support operations. This role is responsible for managing the call center team, ensuring high-quality customer interactions, and driving efficiency in service delivery.
Key Responsibilities:
Oversee daily operations of the call center, ensuring smooth and efficient workflows.
Develop and implement strategies to enhance customer experience and satisfaction.
Monitor key performance indicators (KPIs) and provide regular reports on team performance.
Train, mentor, and support call center representatives to achieve excellence in service.
Collaborate with other departments to streamline processes and improve customer support solutions.
Handle escalations and implement best practices for issue resolution.
Travel as needed for business purposes.
Requisitos
Requirements:
Bachelor’s degree in Business Administration, Communications, or a related field.
Minimum 3-5 years of experience in call center management or customer support leadership roles.
Strong knowledge of call center technologies and CRM systems.
Fluent English is essential.
Excellent communication, problem-solving, and leadership skills.
Ability to analyze data and make data-driven decisions to improve operations.
Valid U.S. visa (or in process), as travel will be required.
What We Offer:
Competitive salary and benefits.
Career growth opportunities in a dynamic and fast-paced environment.
