The Cloud L2 Engineer supports and operates Gategroup’s global cloud infrastructure across Microsoft Azure and AWS environments. The role focuses on incident resolution, operational maintenance, and supporting cloud platform initiatives to ensure secure, reliable, and cost-efficient services.
* Provide L2 operational support for Azure and AWS environments
* Manage and troubleshoot cloud infrastructure including VMs, networking, storage, and platform services
* Deploy and maintain cloud resources (VMs, Storage, NAT Gateways, Load Balancers/App Gateways, WAF etc.) using Terraform
* Handle incidents and service requests via ServiceNow
* Support automation using PowerShell, CLI, or scripting tools
* Participate in cloud migrations, upgrades, and infrastructure lifecycle activities
* Participate in a global on-call rotation
Required Skills
* Experience with Microsoft Azure administration
* Basic knowledge of AWS services
* Understanding of cloud networking concepts
* Basic knowledge of DevOps / CI-CD concepts
* Experience with Terraform, scripting, or automation tools
* Familiarity with ITSM platforms such as ServiceNow is advantage
Offer:
Work model:
Hybrid work scheme based in Mítikah, Benito Juárez, Mexico City (non-negotiable)