· Lead and manage a team of software developers specialized in ERP development activities.
· Oversee resolution of change requests and problem-solving related to Dynamics 365, Sapience, and SAP Concur.
· Manage and control the Scope of Work assigned to outsourced business partners, ensuring quality, timelines, and budget compliance.
· Collaborate closely with the PMO to maintain accurate project plans and schedules.
· Ensure adherence to organizational standards and best practices in software development and ERP implementation.
· Build a strategy to insource the key, higher-value, analytical responsibilities to be performed in-house, as well as some of the development tasks, providing his/her team with all necessary training requirements. This responsibility aims to reduce dependencies from business partners.
· Deep knowledge of Microsoft Dynamics 365, Power BI/Fabric, Azure services, SQL Server, .NET framework, JavaScript, and API integrations.
· Defines and controls Scope of Work (SoW) for outsourced partners; ensures deliverables meet quality, timeline, and budget.
· Maintains a centralized Change Request and Problem resolution backlog, commonly used by all parties involved, and provides updates on progress made against it resolution. Custodian of the Change Request and Problem Resolution Procedures.
· Applies Agile/iterative practices and ERP release management; ensures robust testing and UAT sign‑off.
· Diagnoses root causes across application, integration, data, and infrastructure layers; proposes pragmatic solutions.
· Ensures compliance with data protection and audit requirements; maintains documentation and traceability.
· Coordinates releases across D365/Sapience/Concur and integrations; ensures rollback plans and deployment readiness.
· Drives internal communities of practice and training paths for the team.
· Uses DevOps and Lean metrics to identify bottlenecks, reduce cycle time, and continuously improve ERP delivery throughput and reliability.
· optimization opportunities in processes, cost, and architecture