As a leading global food and hospitality company, we offer diverse culinary experiences and services. With the largest catering network in the aviation industry.
We are looking for a Service Desk Agent to provide first-level technical support in a 24/7/365 environment. You will be the first point of contact to resolve incidents, accurately log tickets, and escalate issues when necessary.
Main Responsibilities:
✔ Handle support calls and emails, diagnosing and resolving technical issues.
✔ Log and update incidents in the management system.
✔ Escalate complex cases to the appropriate teams.
✔ Ensure user satisfaction through proactive updates.
✔ Manage Service Desk emails and ensure SLA compliance.
✔ Contribute to the knowledge base and document procedures.
If you have strong customer service, technical support, and incident management skills, apply now!